Sitting in queue meaning3/10/2024 For example, “30” would show claims that haven’t had activity in at least 30 days. Ĭlick the Dormant filter that appeared to the left.Ĭlick on the Dormant drop-down and fill in the number of days you want to filter for inactivity. ![]() In the upper right, click the filter icon. You can use the Dormant filter to see claims that have been sitting longer than 30 days. If you happen to have a claim that has been sitting in accepted for over 30 days, we recommend contacting the payer to identify its current status. What should you do if you haven't received a remit? Only make this change if you have additional information or if the status has been updated outside of Fusion. However, this is outside of the normal workflow for electronic claims. Manual status change of a claimĪ claim can be moved out of the accepted queue through a manual status change ( How to Change a Claim's Status). Once the adjudication information has been saved to the remit, the claim will move out of accepted and into paid or not paid. The meaning of the word cue as a prompt came from the use of the letter Q in 16th- and 17th-century theater: Q is thought to have been an abbreviation for a Latin word ' Quando ,' meaning 'when.' Queue comes from a Latin word meaning 'tail,' which is also the meaning from which pool cue is derived. If the claim's payer has not been enrolled or is ineligible for ERAs, the remit must be posted manually ( How to Post a Paper Remit). When this happens, the claim will remain in the accepted queue until it is manually attached to the ERA and information for the adjudication is saved. NOTE: Occasionally, Fusion may not be able match a claim for its corresponding adjudication on an ERA. If the claim's payer has been enrolled for ERAs (Electronic Remittance Advice) then the claim will automatically move to Paid or Not Paid when the ERA is processed in Fusion, and the claim is attached. Automatic attachment of a claim to an ERA What causes a claim to move out of the Accepted queue?Ī claim moves from the accepted queue to the paid or not paid queue in one of three ways. This article will help you understand what causes a claim to move out of the accepted status and what to do if that movement isn't happening. Permissions: You need billing permission to view claims in the Accepted queue.
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